Frequently Asked Questions
Q: Does the price include set up and delivery?
A: Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.
Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q: What happens if it rains?
A: We have no control over the weather, please understand we live where the weather can change at any second. Please do your do dilgence in checking the weather daily to be proactive to make any changes if needed. If you need to move your function due to weather its no charge or a raincheck can be given.
B: If we come out to the location and you cancel due to weather, no refund, no rebooking or raincheck will be given.
C: If we come out and set the equipment up, and the weather turn for the worst in the beginning, middle or towards the end of your function, thats considered a party and no refund or raincheck will be given.
Q: Does the standard 24 hour rental time include your set up time?
A: No. We arrive several hours early to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-4 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location at that time for item placement and payment.
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. [company name] cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50' of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. Some parks do have power, but dont allow the inflatable company to plug into them, so a generator is recommened. At time of booking please reserve your generator and insurance. We rent generators at a resonable cost. Our generator come with 1 tank of fuel. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Cash, CashApp or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
B: If paying by check, payment must be paid in full 10 days before event.
Q: What if we need to cancel?
A: Please check out our policies page for details.
Q: Do you require a deposit?
A: Yes all orders require a $30 - $200 Credit Card, Cash or CashApp deposit on orders. Orders over $450 will require a deposit equal to 10% of your order total.
B: The deposits are non refundable. If you need to cancel or rebook before your rental you will be given a rain check that is good for 2 year.
Q: How big are the jumps?
A: Most of our jumps (all of our character jumps for example) are 15'x15' which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4' access to the area where it will be set up. The jumps can weigh up to 1,000 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks, as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Call or Write: Info@klhinflatables.com 504-722-0724
A: Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.
Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q: What happens if it rains?
A: We have no control over the weather, please understand we live where the weather can change at any second. Please do your do dilgence in checking the weather daily to be proactive to make any changes if needed. If you need to move your function due to weather its no charge or a raincheck can be given.
B: If we come out to the location and you cancel due to weather, no refund, no rebooking or raincheck will be given.
C: If we come out and set the equipment up, and the weather turn for the worst in the beginning, middle or towards the end of your function, thats considered a party and no refund or raincheck will be given.
Q: Does the standard 24 hour rental time include your set up time?
A: No. We arrive several hours early to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-4 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location at that time for item placement and payment.
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. [company name] cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50' of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. Some parks do have power, but dont allow the inflatable company to plug into them, so a generator is recommened. At time of booking please reserve your generator and insurance. We rent generators at a resonable cost. Our generator come with 1 tank of fuel. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Cash, CashApp or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
B: If paying by check, payment must be paid in full 10 days before event.
Q: What if we need to cancel?
A: Please check out our policies page for details.
Q: Do you require a deposit?
A: Yes all orders require a $30 - $200 Credit Card, Cash or CashApp deposit on orders. Orders over $450 will require a deposit equal to 10% of your order total.
B: The deposits are non refundable. If you need to cancel or rebook before your rental you will be given a rain check that is good for 2 year.
Q: How big are the jumps?
A: Most of our jumps (all of our character jumps for example) are 15'x15' which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4' access to the area where it will be set up. The jumps can weigh up to 1,000 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks, as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Call or Write: Info@klhinflatables.com 504-722-0724